Not Usually This BAD…  Somethings are just Wrong!

Not Usually This BAD… Somethings are just Wrong!

Not Usually This BAD… Somethings are just Wrong!

Not usually this bad… well why put up with bad at all?

Story-time background…

Let me tell you a story about an experience I had a few weeks back.  It was with the extended family out for a Saturday morning breakfast.  The Saturday morning breakfast has become a tradition for us.  It really does give us the ability to get out, eat, and socialize, at least once a week with our extended family.  We have a favorite place to go.  Our original favorite place changed hands and the new owner changed the restaurant completely so we had to find a new one.  Luckily a new breakfast/lunch placed had opened up 1/2 mile on down the road about 3 months before the change of hands.  The new place is good, very good.  I still miss the old one though, mainly because those owners were also family friends and our kids had grown up together.  I miss them still and it has been years…

Branch Out New Place…

So about once every 3-4 months we decide to try someplace new.  Mainly just to have a bit of a shake up and to realize how good we have it.  We are not really looking to make a change.  The rest of this story is about one of those trials…

The new place was just that, a new place, and we thought affiliated with our current regular breakfast joint (just 2 miles down the road).  Similar name (same name and font on the sign), similar menu, etc.  We were told while they were working on getting it opened that they were not going to do breakfast, just lunch & dinner.  That may have been why the name branding happened and was exploited.  I don’t know the ins and outs of the owners, but after our experience I got the impression that there had been a falling out at some point.  It could be a family deal…

Experience…

My son and I arrived first.  We needed a table for 5 and the place was probably about 80% full.  They seated us in the back room and we should have known something was up right away when it seemed the hostess was wary of putting us back there.  We were not the only populated table back there so figured it would be fine.  We were the second table seated in the area and soon 3 more tables joined us.  So it wasn’t like we were going to be lost in the back.

Of the tables in the back room, our waitress had 2 of the 5.  About 10 minutes pass, no one has talked to us and the rest of our family arrives.  The waitress shows up.  Gets our drink order, and off she goes, all seems fine except that she is a bit frantic trying to get the order.  Yeah, frantic is the word to use for her.  Drinks arrive, a bit longer than expected, but correct.  She seems distracted and unsure of herself. relative to the menu, etc.  She says she has waited tables for years. This frantic nature is affecting the mood of our entire table.  What was a relaxed atmosphere of getting together for a meal with the family has been changed and our stress levels are all going up.  We were able to get our food order in, she had a hard time writing tickets, mainly saying they couldn’t read her writing and took a long time to take an order.  No where else does there seem to be as much of an issue in the restaurant.

The food does finally arrive (seems a bit long of time)… well most of it does arrive.  The order is not right and things are mixed up on the plates.  A couple things go back.  The worst part is that the food is cold.  Everyone’s food is cold.  Not just one or two or something on one plate, the whole order is cold.  No idea what happened, perhaps it took a turn around the restaurant before coming to us.  Meanwhile the panic and rushed/frantic nature of the waitress builds even more, making the experience even more tense.  I won’t go into all the things wrong with the food itself.  Let’s just say good ingredients cooked poorly.  At least they had good ingredients.

We were done and ready to leave… most of us pissed off by this time.  Why it has gone bad finally dawned on me.  It was her, the waitress, causing all of our stress, don’t get me wrong the cold and screwed up food didn’t help, but her emotional state was making us all stressed and frantic.  Something was broke, we knew we were done, had a bad experience and were ready to move on.  The realization that it was her and stating that finally allowed us to release out stress.  Yes, we talked about it, only to our table, figured out the situation and were ready to move on.  That is what let us relieve our stress.  So as we were getting ready to leave, finally back to a less stressed state, the waitress says, “Don’t know what is going on today.  Not usually this bad.”  That statement is what finally caused a full shake my head, laugh at life moment.

Take Away…

Frantic waitress created a bad experience and impression of the new restaurant.  It didn’t help that the food was poorly prepared, cold, and presented.  Her quote, “Not usually this bad.”, was the kicker that put it over the top for me.  That statement says that it is bad all the time, but today it was worse.  There is still bad involved all the time.  I wonder if that it is a motto of this womans life.  Going from day-to-day raking just how bad each day is relative to the next.  We left and I busted out laughing outside of the restaurant.  So that statement caused me to see the full humor in what was happening.  It blew the stress right out of us.  Humor was what turned the situation around.  Do I ever plan on going back?  Not at this time.  So don’t let the stresses of others and their frantic nature throw you off track. Recognize it and make sure you can handle it without taking it on yourself.

For now we will continue to go to our regular place.  They have it up and running well.  So don’t worry, sit back, relax and have ABigBeer (or a cup of coffee).


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